tenancy faq

Answers to the most frequently asked questions you need to know before, during or after your tenancy agreement

cargo truck pre-tenancy

Yes - we offer Saturday property viewings in Leeds from 10am to 5pm, making it easy to book a time that suits your schedule.

To ensure health and safety regulations are maintained, tenants should not bring their own furniture or electrical goods into the property.

Any items brought in must:

  • Comply with the Furniture and Furnishings Safety Regulations
  • Be PAT tested (Portable Appliance Testing)

Tenants are responsible for removing all personal items at the end of the tenancy.

rentinc is a private company and has no association with the Student Loans Company.  You must ensure rent is paid in line with the terms of your signed Tenancy Agreement. Please get in touch if you have any questions or concerns about rent payment dates. 

This depends on the property type:

  • 4+ bedroom properties
    Available as all-inclusive (all-inc) or non-inclusive
  • All-inclusive rents typically include:
    Gas, electricity, water, internet, and contents insurance (subject to fair usage — excess may be charged)
  • Room-only rentals in shared houses
    Usually include utilities, broadband, contents insurance, and sometimes council tax

All details are clearly shown on each property listing and in your Tenancy Agreement. Please contact our team for more information.

Yes - we offer some student halls-style accommodation in Leeds. Please contact us for more details and availability.

Yes - all properties require a deposit.

This is a refundable amount (subject to cleaning or damage deductions), and the amount varies depending on the property.

If you renew your tenancy in the same property, you will not need to pay the deposit again.

From 1 May 2026, assured periodic tenancies (APTs) have replaced assured shorthold tenancies as the default tenancy for the private rented sector. Unlike assured shorthold tenancies, there is no fixed term for the tenancy. Instead, the tenancy is periodic from the outset and runs on a monthly rolling basis. (This does not apply to students living in purpose built student accommodation so please get in touch if you require further information)

No - the rent is per person, based on the number of bedrooms, so only one person is allowed per room.

We require at least 24 hours’ notice to inform current tenants of viewings.

To book a viewing:

Yes - we offer individual rooms within shared student houses in Leeds.

You’ll have your own private bedroom and share communal facilities.

Our properties are fully furnished, but kitchen utensils and bedding are not provided, so you will need to bring your own.

Yes - we provide Virgin Media business broadband in all ALL INC properties.

We may offer summer discounts on selected properties. Please contact our team to find out current availability.

Yes - all rentinc properties are fully furnished, including kitchen appliances.

rentinc do not charge tenancy signing fees or upfront administration fees for letting properties.

In some circumstances, a reasonable charge may be payable to cover actual costs incurred by the landlord or the agency:

1) If the tenant requests the Landlord or Agent to visit the Property because the Tenant has lost any keys/access and cannot get into the property or is otherwise locked out there will be a maximum of £35 (inc VAT) or the actual cost of the “out of hours” service invoice payable.

2) To reset any alarm (unless due to the fault of the Landlord or anyone for whom the Landlord is responsible) the Landlord or Agent reserves the right to charge a maximum of £50 or to cover invoice costs of an “out of hours” call out service.



3) If the Tenant requests the Landlord or Agent to re-advertise / re-let the Property (or part thereof) then the Tenant will be liable for the marketing costs, including £15 (inc. VAT) per viewing, £150 (inc VAT) for website/portal marketing costs and £50 (inc. VAT) for administration costs



4) Where the tenant loses or damages a key/access card or fob replacements will be charged at £35 (inc VAT).



5) The Landlord or Agent reserves the right to charge interest at the rate of 3% per annum above the base rate of the Bank of England on any rent or other money lawfully due which is in arrears for more than 14 days after the day on which it became due (such interest to be paid both before and after any Court Judgment). Should it become necessary to submit a claim to the County Court, additional charges to cover all preparation and recovery costs and Court fees will be added to the claim.

In most cases, we do not run credit checks for students or guarantors, as applications are assessed in-house.

If you cannot provide a guarantor, you may use a third-party service such as UK Guarantor or Housing Hand.

For some professional lets, a credit check via a third-party referencing company may be required.

We offer flexible viewing options to suit you:

  • Online viewings with one of our team
  • Personal video tours sent directly to you
  • In-person viewings at a convenient time

Contact us to arrange your preferred option.

The entire process is completed online, including:

  • Paying your deposit
  • Uploading documents

Simply contact your negotiator or call us on 0113 220 0040 to get started.

roomtenacy

In some rentinc-owned properties, you may be able to decorate with prior approval from the office.

We understand the need for privacy however locks on doors can create a number of issues. They can be a potential fire hazard and if rentinc needs to do any maintenance work inside the room we would not have access. In some cases a call out charge will still be charged to the tenant and an additional charge may occur for removing the lock. Another issue is with TV licensing as a locked door creates a separate dwelling which means another TV licence may be required. This can also apply to the Council Tax banding. We may allow an internal lock to be attached (with prior approval from rentinc) which gives the tenant privacy once in the room.

Tenants are responsible for minor day-to-day maintenance.

For larger issues, we work with Hive Property Services:

  • Submit a request via our website
  • Jobs are prioritised and scheduled
  • You will receive email updates

For emergencies outside office hours, call 0113 224 4610.

Charges may apply for unnecessary call-outs or tenant-responsibility issues.

Rent must be paid on time. If you fall into arrears:

  • We will contact you
  • Guarantors and other tenants may be informed

Please contact us early if you are experiencing difficulties so we can try to help.

Tenants can serve two months' notice at any time to bring an assured periodic tenancy to an end. Please contact a member of the lettings team if you intend to bring your tenancy to an end so we can discuss the process.

Yes - anyone can pay your rent, but you remain legally responsible for payments.

Please contact your Property Consultant to discuss your options.

The Deposit is safeguarded by the MyDeposits Scheme,  

Premiere House


Elstree Way

Borehamwood
Hertfordshire

WD6 1JH 

Email: info@mydeposits.co.uk

Tel: 0333 321 9401.

Rent is paid by Direct Debit, which will be set up at the start of your tenancy.

Rent is paid in monthly instalments, in line with the terms of your Tenancy Agreement.

We will be in touch with clear instructions on where to collect your keys nearer to the start of your tenancy.

You can reach us through various channels, including phone, email, and live chat . We will also offer at home visits, so if you'd still like a face-to-face chat, that's no problem! Our dedicated team is here to assist you with any enquiries or concerns you may have.

apartmentpost-tenacy

For rentinc to process your bond we need proof of payment of your final bills for Water, Gas, Electric and Council Tax. This proof can come in either the form of either a letter from your supplier explaining that your account is clear or your final bill and a stamp from the post office stating the amount that has been paid. If you are a student then we would need a Council Tax exemption form which can be obtained from Leeds City Council. If you have taken an 'all inclusive property' with us then you will not need to provide proof that the bills have been paid.

Your bond can take up to 14 days to process once we have received proof of payment for your final bills. Once the bond has been processed and you have agreed in writing to any deductions it will be returned to you in the form of a BACS payment, please bear in mind that the BACS payment may take up to 5 working days to reach your bank.

We will provide instructions on where and how to return your keys closer to the end of your tenancy.

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