Complaints Procedure

We value your feedback, both good and bad, and want to hear from you.

Rentinc is committed to improving the service we deliver to our customers, therefore is it vital to gain feedback when your expectations have not been met.

We value your feedback, both good and bad, and want to hear from you. If you have a complaint about something that has gone wrong, we want to know so we can put it right for you and reduce the chance of it happening again

In order to help us fully understand the nature of your concern we would appreciate if you could put this in writing to us.

Upon receipt of this we will:

  • Acknowledge your letter within 3 working days 
  • We will then carry out our internal investigations and respond to you in writing within 15 working days of receipt of your complaint. Where the issue is complex we will advise you of how long this will take to resolve in due course.

If you are not satisfied with the outcome of our investigation and response to your complaint you can request that this is reviewed by a member of the Senior Management Team at Rentinc. Following this review, a further response will be sent to you in writing within 15 working days.

Rentinc is a member of The Property Ombudsman; if you still feel that you are not satisfied with the outcome, you may refer your complaint to them at the below address. A referral to The Property Ombudsman must be made within 12 months of receipt of the written statement expressing our final view.

The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire
England
SP1 2BP

Tele: 0044 (0)1722 333306
Fax: 0044 (0)1722 332296
Email: admin@tpos.co.uk