Pre-tenancy

Q. How long are the tenancy agreements for?

A. Normally 12 months but this depends on the property.

Q. Do you do credit checks?

A. No, although we do require every tenant to have a guarantor, this needs to be someone that is a UK resident, a homeowner and fully employed.

Q. Are all properties furnished?

A. Yes, all properties come furnished including kitchen appliances.

Q. In 3 or more bedroom properties, can more than one person live in the same room?

A. No, the price is per person in relation to the number of bedrooms in the house.

Q. Are pets allowed?

A. Unfortunately not.

Q. Are there any administration fees?

A. There are no administration fees. We have a refundable deposit of £125 per person which is refundable once all the paperwork has been completed - contracts signed, parental guarantees completed and both standing orders and application forms completed. If this isn’t achieved within 3 weeks rentinc has the right to retain the deposit and re-market the property.

Q. Is there a bond?

A. No

Q. Are bills included in the rent?

A. Yes. The rent includes gas, electricity, water rates, broadband, TV licence, and contents insurance.

Q. Do you have any houses where I can just rent one room?

A. Yes we have individual rooms to let within shared student houses. In these you will have your own room, but will share communal facilities.

Q. Do you have any student “halls” type of accommodation?

A. Yes we do have some en-suite accommodation. Please enquire.

Q. Do you provide kitchen utensils or do we need to bring our own?

A. Our properties are fully furnished, but we do NOT provide items such as kitchen utensils and bedding, therefore you will need to bring these with you when you move in.

Q. Is the internet installed?

A. Broadband is installed

Q. Do you do viewings on Saturdays?

A. Yes we are open for viewings on Saturdays from 10am to 5pm.

Q. How long in advance do we need to book if we want to look at some houses?

A. We need 24 hours to inform current tenants of viewings on properties. To arrange a viewing just pop into the office, or call us on 0113 220 0040.

Q. Do we meet you at the property or do we need to come to the office?

A. You will need to come to the office prior to the viewing and we will take you from here.

Q. Do you offer a Summer discount?

A. Generally we don't, but certain properties may have summer discounts if maintenance works are planned.

Q. Can I get my own furniture?

A. Yes. Please make sure you arrange your own storage for rentinc’s furniture and remove any personal items before you leave.

Tenancy

 Q. Can I leave the contract earlier should I want to?

A. You can do, however you will need to find someone to assign over your tenancy.

Q. What happens if something breaks down?

A. Rentinc has its own maintenance department that not only will attend to repairs, but also provide a 24 hour emergency call out service.

Q. How often do we have to pay rent?

A. The rent is paid in monthly or quarterly installments

Q. How do I pay the rent?

A. Rent is paid by standing order your account. Your rent will be paid automatically once this has been set up.

Q. Can I decorate?

A. In properties owned by rentinc you may be able to decorate, providing you obtain authorization from the office first.

Q. I want to move out before the end of my tenancy?

A. On an Assured Shorthold Tenancy Agreement, you're legally bound until the end of your tenancy period. We can however discuss ending your tenancy if you have a replacement. Please contact one of our lettings consultants to discuss this.

Q. Can my parents pay for my rent?

A. Anyone can pay rent on your behalf. However, the legal responsibility lies with you.

Q. Can I pay my rent using post-dated cheques?

A. Standing Orders are a more efficient way of paying and collecting your rent. If there is a reason why you are unable to set up a SO, then we'll be happy to listen and try and help you.

Q. What happens if I fall into arrears?

A. Please refer to your tenancy agreement for details on charges that could be applied. The sooner you let us know of any extenuating circumstances the quicker we can try and work with you. We don't like charging you fines, and we're sure that you also don't like the embarrassment (and cost) of not paying your rent on time.